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A County Armagh retailer has been awarded two Category Star Titles at the Independent Achievers Academy (IAA) Gala Dinner, held in London recently.

Terry Mulkerns, owner of Mulkerns EUROSPAR at Forkhill Road, Newry took to the stage to collect his awards for Best In-store Display and a second for Staff Development, in recognition of the positive working environment he has created.

Terry has always taken a comprehensive approach to staff development, delivering a robust induction programme to all new colleagues, regardless of their previous experience. All staff are enrolled in a vigorous customer service course and receive one-to-one coaching from Terry himself on the job. Regular team meetings and a weekly staff newsletter help ensure all staff are fully aware of everything that is happening in the store.

Terry Mulkern, owner of Mulkerns EUROSPAR collecting his IAA category star award at the awards gala in London.
Terry Mulkern, owner of Mulkerns EUROSPAR collecting his IAA category star award at the awards gala in London.

As the only Northern Ireland winner recognised on the night, Terry Mulkerns said it was a huge honour to have won in two categories.

“I’m extremely proud to have been recognised by the Independent Achievers Academy and won two retail stars. This is testament to the hard work that has been done throughout our store by all our staff throughout the last year.

“It’s particularly special to be recognised on a national stage and for me reinforces the message that our stores in Northern Ireland can compete on the very highest level and come out on top.”

The IAA win rounds off an incredibly successful year for Terry and his team who have also picked up wins at the Forecourt Trader Awards for Best Food-To-Go Outlet, Retail Industry Awards for Fresh Produce Retailer of the Year and the Neighbourhood Retailer Awards for Community Store of the Year as partly voted for by the public, making them the most successful store in 2018.

Terry has no plans to rest on his laurels however, and plans are already afoot to build on this success in 2019.

“The award wins have been a huge boost for the whole team and while we’re incredibly proud of everything that has been achieved to date, especially against such a competitive market, we want to develop this success and continue to improve for our customers.”

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